Privacy Policy
General Data Protection Regulation (GDPR) Compliance for Nomad Bikers
As a Motorcycle adventure company operating across the UK, India, Africa and Europe, Nomad Bikers is committed to safeguarding personal data in compliance with the General Data Protection Regulation (GDPR) and the updated UK data protection laws. This policy outlines our approach to handling personal data and ensuring compliance with the latest regulations in the European Union (EU) and the United Kingdom (UK).
Creating a comprehensive GDPR (General Data Protection Regulation) policy for Nomad Bikers is essential to ensure that the company complies with data protection laws and respects the privacy of its customers and employees. This policy reflects our commitment to upholding the highest standards of data protection and ensuring that our customers’ personal data is handled with the utmost care and respect. Below is GDPR policy tailored to Nomad Bikers:
Nomad Bikers a motorcycle travel company, is committed to protecting the privacy and personal data of its customers, employees, and partners. This GDPR policy outlines our approach to data protection, including the collection, processing, storage, and sharing of personal data, in accordance with the GDPR and other applicable data protection laws. The GDPR is a comprehensive data protection law that applies across the EU, while the UK has its version of the GDPR post-Brexit. Both sets of regulations aim to protect the privacy and personal data of individuals, and they impose strict requirements on how businesses collect, process, and store personal information.
2. Data Protection Principles
Nomad Bikers adheres to the following data protection principles:
- Lawfulness, Fairness, and Transparency: We collect and process personal data lawfully, fairly, and transparently, ensuring individuals are informed about how their data is used.
- Purpose Limitation: Personal data is collected for specific, explicit, and legitimate purposes. We do not use data for purposes other than those for which it was originally collected.
- Data Minimization: We only collect and process the minimum amount of personal data necessary for our specified purposes.
- Accuracy: We take reasonable steps to ensure that personal data is accurate, and we correct or update it as needed.
- Storage Limitation: We store personal data for only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
- Integrity and Confidentiality: We maintain appropriate security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
3. Data Collection
Nomad Bikers collects personal data for the following purposes:
- Customer Booking: To process reservations, manage bookings, and provide travel services.
- Marketing: To send promotional materials and updates to customers who have consented to receive such communications.
- Employee Management: For human resources and payroll administration.
4. Consent
Nomad Bikers seeks explicit and informed consent from individuals when collecting and processing their personal data. Individuals have the right to withdraw their consent at any time.
5. Data Subject Rights
Individuals have the following rights under GDPR:
- Right to Access: Individuals can request access to their personal data.
- Right to Rectification: Individuals can request corrections to inaccurate or incomplete personal data.
- Right to Erasure: Individuals can request the deletion of their personal data when it is no longer necessary.
- Right to Data Portability: Individuals can request their data in a structured, commonly used, and machine-readable format.
- Right to Object: Individuals can object to the processing of their personal data for direct marketing purposes or on legitimate grounds.
6. Data Security
Nomad Bikers implements technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes protecting data against unauthorized access, accidental loss, destruction, or damage. We regularly review our security practices to ensure they are up-to-date with the latest technological developments.
7. Data Breach Response
In the event of a data breach, Nomad Bikers will promptly assess the situation, take necessary steps to mitigate the breach, and notify affected individuals and relevant authorities as required by law.
8. Data Sharing
Nomad Bikers only shares personal data with third parties when necessary for the provision of services, and such third parties must adhere to GDPR standards.
9. Data Protection Officer
Nomad Bikers has appointed a Data Protection Officer (DPO) responsible for ensuring GDPR compliance. The DPO can be contacted at [DPO Contact Information].
10. Review and Update
This GDPR policy will be reviewed and updated regularly to ensure ongoing compliance with data protection laws and industry best practices.
11. Contact Information
For any questions or requests related to data protection and this GDPR policy, please contact our Data Protection Officer at [DPO Contact Information].
Conclusion
Nomad Bikers is committed to upholding the highest standards of data protection and privacy. This GDPR policy outlines our dedication to ensuring the lawful and ethical treatment of personal data. All employees and stakeholders are expected to comply with this policy, and violations will be taken seriously and appropriately addressed.
TERMS & CONDITIONS
TERMS & CONDITIONS of Nomad Leisure Pvt Ltd
Please ensure that you, and any other individuals in your party if making payment on their behalf, read the following Terms & Conditions carefully before making any payment, as these form your contract with Nomad Leisure Pvt Ltd and they set out our respective rights and obligations. In these Terms & Conditions references to "you" and "your '' include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Nomad Leisure Pvt Ltd | Incorporated in India,
Vill Khatrod, V.P.O Panyali, Tehsil Nadaun, Distt Hamirpur, Himachal Pradesh, India - 177040.
By making a booking, the first named person on the booking agrees on behalf of all other persons detailed on the booking that:
a) He/she has read these Terms & Conditions and has the authority and does agree to be bound by them;
b) They agree to the utilisation of their personal data in compliance with our Privacy Policy and are empowered, on behalf of all individuals listed on the booking, to divulge their personal information to us, which may include, where relevant, sensitive data such as details regarding health conditions or disabilities, as well as dietary preferences.
c) He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; d) He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
1. Your contractual agreement for the tour
1.1The agreement pertains to the Company and the client (referred to as "the client" and "you" in these terms), encompassing any individual travelling or planning to travel on a tour arranged by the Company, including any person added or substituted post-booking. We mutually consent that Indian law (and no other) shall govern your contract and any dispute, claim, or other matter arising between us (except as detailed below). Furthermore, we both acknowledge that any dispute, claim, or other matter (whether or not involving personal injury) arising between us must be addressed exclusively by the Courts of Himachal Pradesh, India. Except for a director, no employee of the Company holds the authority to alter or omit any of these terms. Additionally, no assurance of a discount or refund shall be considered binding unless confirmed in writing by us.
2. To secure your booking
2.1. In order to confirm a booking, the Company needs to receive a payment of at least 20% per person as a deposit (or full payment if booking within 60 days of the tour start date or at an earlier stage for certain tours). If any supplier(s) necessitate additional payment at the time of booking or before the balance due date, a higher deposit will be required.
2.2. On occasions, full payment for a service may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or by any other means, will be deemed to have agreed to the following conditions:
2.2.1. They have read and accepted our terms and conditions, privacy policy, liability waiver and general information pages contained on our website, pre-booking emails, quotes and invoices.
2.2.2. They acknowledge and consent to the inherent risks associated with engaging in motorcycle adventure tours, which include, but are not limited to, the dangers of traveling in remote areas of Himalayas, where medical facilities and response times are frequently inferior to those in developed countries. They understand that due to the nature of these activities, there is an added element of personal risk beyond what is typically associated with conventional vacations. These risks encompass the potential for personal injury, loss of life, and damage or loss of property.
2.2.3. They confirm that they are free from any pre-existing medical conditions or disabilities that might impede their active participation in the tour. If any individual does have a medical condition or disability that could impact their tour arrangements, it is imperative to contact the Company before booking, as outlined in paragraph 10 below. This allows the Company to make an informed assessment regarding their ability to actively participate in the tour.
2.2.4. They acknowledge that active participation in any of the Company’s tours is not suitable for persons with reduced mobility and health condition.
2.3. A booking is accepted and becomes definite only from the date when the Company has received the booking deposit payment from the client or their authorised booking agent and a booking confirmation and receipt is issued by the Company. It is at this point that a contract between the Company and the client comes into existence. For booking requests made via our website, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. The Company or their agents reserve the right to decline any booking at their discretion.
2.4. If you book via our website, we will communicate with you by email. You must accordingly check your emails on a regular basis. We may also contact you by telephone if we cannot, for whatever reason, contact you by email. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by email. You should contact us by email if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should be sent to contact@nomadbikers.com.
3. Payment for your tour & Pricing
3.1. Payment
3.1.1. The remaining balance of all payments, including any applicable surcharges, must be received by the Company or their authorised travel agent no later than 60 days prior to the commencement of your tour. For specific tours, full payment is required at an earlier stage before the tour begins. You will be informed at the time of booking if this is applicable. In the event of failure to settle the balance by the specified date, the Company reserves the right to consider your booking as cancelled, and cancellation fees will be incurred.
3.1.2. Payment of the deposit and full amount can be made by cash, credit/debit card, or by electronic transfer into the Nomad Leisure Pvt Ltd business account.
3.2. Pricing
3.2.1. We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. We also reserve the right to increase the price of confirmed tours solely to allow for increases which are a direct consequence of changes in:
3.2.1.1. the price of the carriage of passengers resulting from the cost of fuel or other power sources;
3.2.1.2. The amount of taxes or fees levied for services related to the tour by third parties uninvolved in its execution, such as tourist taxes, landing fees, or embarkation/disembarkation charges at ports and airports.
3.2.1.3. The exchange rates relevant to the package.
Such variations may include, but are not limited to, adjustments in costs as outlined in our agreements with other transportation providers. You will be invoiced for any increase in accordance with this provision. However, if this results in an increase of more than 8% of the total price of your confirmed tour (excluding insurance premiums, amendment charges, and/or additional services or travel arrangements), you have the choice of either accepting an alternative tour if one is available (with a refund for any price difference if the alternative is of lesser quality), or cancelling your booking and receiving a full refund of all payments made to us, except for insurance premiums and any amendment charges and/or additional services or travel arrangements. If you choose to cancel for this reason, you must notify us of your decision within 7 days from the date printed on your final invoice. We will consider refunding insurance premiums if you are unable to transfer or reuse your policy.
If the price of your tour decreases due to the aforementioned changes, you will be entitled to a refund of the price difference, minus an administration fee of £ 10.
No changes to the price of your confirmed tour will be made within 20 days of your departure, nor will refunds be issued during this period.
4. If you change your booking & transfers of booking
4.1. Expenses or fees accrued by us or by any of our suppliers will apply in the event of altering or transferring a confirmed booking to another departure date or tour, up to 90 days prior to departure. Subsequently, any alterations will be considered cancellations and are subject to the following charges. Changes are contingent upon availability.
4.2. If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
4.2.1. that person is introduced by you and satisfies all the conditions applicable to the tour;
4.2.2. we are notified not less than 7 days before departure;
4.2.3. In the event of a transfer, you are accountable for clearing any outstanding balance, in addition to an amendment fee of £35 per person (if conducted prior to the balance due date) or £98 per person (if conducted after the balance due date). Further, you are liable for any supplementary fees, charges, or expenses linked to the transfer.
4.2.4. The party receiving the transfer agrees to adhere to these terms and conditions, as well as all other stipulations outlined in the contract between us.
Both you and the transferee are jointly and severally responsible for settling all outstanding sums. If you are unable to find a replacement, cancellation charges as outlined in clause 5 will be enforced to cover our anticipated expenses. Otherwise, no refunds will be provided for passengers who do not travel or for services that remain unused.
Important Note: Once certain arrangements have been confirmed, they may not be amended or transferred. Any attempt to alter them could result in a cancellation charge of up to 100% of the affected part of the arrangements.
5. In case of cancellation before the departure date
5.1.In case of client-initiated cancellation, cancellation charges will be incurred. These charges are determined by the date on which the Company or their authorized travel agent receives written or verbal notification and are calculated as a percentage of the total tour price per person cancelling, excluding any amendment charges and insurance premiums. The cancellation charges provided below are typical for most tours. Any deviations from these charges will be communicated to you during the booking process.
5.1.1. 90 days or more before tour start date -
5.1.1.1. For tours booked before 1st January of a calendar year - full refund (minus 2% fee for payments made by credit/debit card)
5.1.1.2. For tours booked on or after 1st January of a calendar year- retention of deposit
5.1.2. Between 61 and 89 days prior to the tour start date-Deposit retained
5.1.3. Between 42 and 60 days prior to the tour start date- retention of 50% of tour price
5.1.4. Between 28 and 41 days prior to the tour start date- retention of 70% of tour price
5.1.5. Between 0 to 27 days prior to the tour start date- retention of 100% tour price
5.2. Booking with us requires comprehensive travel insurance to be taken out, including coverage against cancellation charges. Depending on the reason for cancellation, you may be eligible to recover the cancellation charges (minus any applicable excess) under the terms of the insurance policy. All claims must be directly submitted to the insurance company.
5.3. Cancellation by you owing to Unforeseeable and Extraordinary Circumstances:
You retain the right to cancel your confirmed tour prior to departure without incurring a cancellation charge in the event of "unavoidable and extraordinary circumstances" arising at your destination or its immediate vicinity, significantly impacting the execution of the tour or transportation arrangements to the destination. In such instances, we will provide a full refund of the amount paid, but we are not obligated to offer additional compensation. It's important to note that your right to cancel under these circumstances applies only if the Foreign, Commonwealth, and Development Office advises against travel to your destination or its immediate vicinity. For the purpose of this provision, "unavoidable and extraordinary circumstances" include warfare, acts of terrorism, significant threats to human health such as serious disease outbreaks at the travel destination, or natural disasters such as floods, earthquakes, or adverse weather conditions that render safe travel to the destination impossible.
Clause 5 details the entitlements available to you should you decide to cancel your booking.
6. If you have a complaint
If a client has a complaint regarding any aspect of their tour arrangements, they are required to inform the Company's representative at the time. Only by addressing issues promptly can the Company have the chance to rectify them. Failure to report complaints immediately may result in the client's ability to claim compensation, if applicable, from the Company being compromised or diminished. If the client's complaint cannot be resolved during the tour, they should notify the Company in writing within 28 days of their return from the tour.
7. Passports, visas, documents and vaccinations
7.1. Clients are responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas, documents and vaccination certificates required for the whole of their journey and tour. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting
We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation or failure to comply with immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
8. Travel and cancellation insurance
8.1. Travel insurance is compulsory for all clients participating in tours organised by the Company. Clients, along with their personal belongings including luggage, are always at their own risk. Clients are fully responsible for arranging their own insurance. The Company does not facilitate travel or cancellation insurance. Clients must ensure they have personal travel insurance covering the entire duration of the tour, including medical expenses, injury, death, repatriation, cancellation, and curtailment, with sufficient and appropriate coverage. Clients should verify that there are no exclusion clauses limiting or excluding coverage for the activities included in their tour. Coverage should explicitly include riding a motorcycle of the specified engine size as described in the tour itinerary, both on and off-road. Clients should confirm that all purchased travel insurance meets their specific needs and should obtain supplementary insurance if necessary. Clients are required to provide the Company with their insurance details (insurance company name, policy number, policy wording, and emergency contact phone numbers) no later than 31 days before the tour commences. If you choose to travel without adequate insurance coverage, we will not be responsible for any losses that could have been covered by insurance.
9. Tour participation and client responsibility
9.1. Clients consent to abide by the authority and decisions of the Company's employees, partners, tour leaders, and agents while on tour with the Company. If, in the judgement of any such individual(s) or any other person in a position of authority, a client's health, level of fitness, or behaviour at any time before or during a tour jeopardises or appears likely to jeopardise the health or well-being of the client, any third party (including other clients of the Company), or the smooth, safe, or enjoyable progress of the tour, the client may be excluded from all or part of the tour without refund or compensation. In the event of exclusion, the Company assumes no further responsibility towards the client (including any return travel arrangements) and will not cover any expenses incurred as a result of the exclusion. In cases of illness, the Company may make necessary arrangements and recover the associated costs from the client. If a client engages in illegal activities (including causing damage), they may be excluded from the tour, and the Company's responsibilities toward them as outlined above will cease. No refunds will be issued for any unused services. By booking with us, you acknowledge responsibility for any damage or loss caused by you or any member of your party. Full payment for such damage or loss (estimated if precise amount is unknown) must be made directly to the accommodation owner or manager, another supplier, or to us as soon as possible. If the actual cost exceeds the estimated amount paid, you must pay the difference once known. Conversely, if the actual cost is less than the estimated amount paid, the difference will be refunded. Additionally, you are responsible for covering any claims made against us subsequently and all costs incurred by us (including our own and the other party's full legal costs) due to your actions. It is essential to have appropriate travel insurance to protect yourself in such situations.
9.2. If you have any medical conditions or disabilities that might impact your active participation in the tour or affect the tour arrangements of any other person, or if you have any special requirements due to a medical condition or disability (including those affecting the booking process), please inform us before confirming your booking. This allows us to assist you in assessing the suitability of the proposed tour and/or making the booking. In any case, you must provide full details at the time of booking and promptly inform us of any changes in your condition or disability. You must also notify us promptly if any medical conditions or disabilities that might affect your active participation in the tour or the tour arrangements of any other person develop after your booking has been confirmed.
10. In the event of alterations or cancellations to your tour
10.1. Changes:
10.1.1. Although the Company endeavours to conduct all tours as advertised, it retains the right to modify and rectify errors in any of the facilities, services, prices, or itineraries outlined in the tour brochure and/or on our website at any point before or after your booking is confirmed.
10.1.2. The majority of changes are minor, and in such instances, we will endeavour to notify you or your travel company promptly if there is sufficient time to do so before your departure. However, we will not be held liable to you. Minor changes may include a switch in accommodation to another of the same or higher standard.
10.1.3. On occasion, it becomes necessary to implement a substantial change. In the event of such a change, the Company will promptly notify the client if there is sufficient time before the departure.
10.1.4. A significant alteration refers to a change made prior to departure that we anticipate will substantially impact your tour. Such changes may include modifications to the departure date of the tour, alterations to the class of motorcycle used, and major deviations from the itinerary. Please be aware that changes to specific accommodations booked by us are not considered significant changes unless explicitly stated otherwise.
10.2. Cancellation
10.2.1. Your tour will not be cancelled within 4 weeks of your departure date unless due to force majeure or your failure to settle the final balance. In certain circumstances, such as not reaching the minimum number of clients required for a specific travel arrangement, we reserve the right to cancel your tour before this period.
10.3. In the event that we need to implement a significant alteration or cancel your tour before departure, the client will be offered the option of:
10.3.1. accepting the changed arrangements; or
10.3.2. cancelling the tour with a full refund of all amount paid to us; or
10.3.3 If feasible and if we provide one, agreeing to an alternative tour offer (we will reimburse any price discrepancy if the alternative tour is of lesser value).
You are required to inform us of your decision within 7 days of receiving our offer. If we do not receive your response within this timeframe, we will follow up with you to request confirmation of your choice. If there is no response again, we will presume that you have opted to accept the change or alternative booking arrangements.
We apologise that we are unable to cover any expenses related to visas, vaccinations, or similar costs in the event of any changes or cancellations made by us. Likewise, as you are recommended to book fully flexible connecting transportation and other arrangements (such as pre- or post-tour accommodations) that can be cancelled or changed without charge, we cannot reimburse any cancellation, amendment, or other charges you may encounter regarding arrangements that you need to alter or cancel due to any changes to your tour.
11. Compensation
In addition to a full refund of all amount paid by you, we will pay you compensation in the following circumstances:
(a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
(b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure
Amount you will receive from us (per person, per booking)
Days Before Tour Start | Cancellation Charges |
---|---|
More than 56 days | Nil |
42-55 days | £17 |
28-41 days | £26 |
Less than 27 days | £35 |
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances: (a) In cases of minor adjustments made by us;
(b) In situations where we implement significant alterations or cancel your arrangements more than 4 weeks before departure;
(c) If we enact significant changes and you agree to the modified arrangements or accept an alternative travel offer;
(d) When we are compelled to cancel your arrangements due to your failure to make full payment on time;
(e) If the change or cancellation by us stems from alterations to the confirmed booking requested by you;
(f) In instances where we are obligated to cancel or alter your arrangements due to Force Majeure (refer to clause 13).
If, after your departure, we are unable to deliver a substantial portion of the booked arrangements, we will, if feasible, arrange alternative options for you without additional charges. In the event that these alternative arrangements are of a lower standard, we will offer you an appropriate price reduction.
12. Event of Force Majeure
12.1. Unless explicitly stated otherwise in these Terms & Conditions, we will not be held liable or obligated to compensate you if our contractual commitments to you are impacted by "Force Majeure".
12.2. Definition of Force Majeure:
For the purposes of these Terms & Conditions, Force Majeure denotes any event beyond our or our supplier's control, whose consequences could not have been averted even with all reasonable precautions. Examples encompass warfare, acts of terrorism (and threats thereof), civil unrest, substantial threats to human health such as the emergence of severe diseases at the travel destination, pandemics or epidemics, as well as natural calamities like floods, earthquakes, or adverse weather conditions rendering safe travel to or remaining at the travel destination impossible. It also includes actions by any government or other national or local authority, including port or river authorities, industrial disputes, labour strikes, lock closures, natural or nuclear disasters, fires, chemical or biological catastrophes, unavoidable technical issues with transportation, and all analogous events beyond our or the concerned supplier(s) control.
13. Our accountability regarding your tour
13.1. Bookings are acknowledged with the understanding that clients acknowledge and embrace the potential risks inherent in motorcycle adventure travel, and they willingly embark on the tours featured in our program.
13.2. As the "organiser," we assume responsibility for the arrangements we agree to provide or arrange for you. We are accountable for ensuring the proper delivery of all travel services outlined in your confirmation invoice. Subject to these Terms & Conditions, if we or our suppliers negligently execute or organize these services and fail to resolve your complaint within a reasonable timeframe, resulting in an impact on your enjoyment of the package tour, you may be entitled to an appropriate price reduction or compensation, or both. You must promptly notify us of any failures or improper performance of the arrangements included in the package tour. The amount of any such price reduction or compensation will be determined by considering various factors, including but not limited to, adherence to the complaint’s procedure described in these Terms & Conditions and the extent to which negligence by us, our employees, or our suppliers affected the overall enjoyment of your tour. Please be aware that it is your responsibility to demonstrate negligence on our part or that of our suppliers if you intend to make a claim against us.
13.3.We shall not be held liable for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost, or any other claim arising from the following: actions or omissions by the affected client(s) or any member(s) of their group; actions or omissions by a third party not associated with the provision of your tour that were unforeseeable or unavoidable; or instances of 'force majeure' as defined earlier.
13.4. In accordance with this clause, we restrict the extent of compensation we may be obligated to provide you if we are determined to be liable:
13.4.1. Loss or damage to luggage, personal possessions, and money:
The highest sum we will be liable to compensate you for regarding these claims is equal to the excess on your insurance policy, per person in total. This requirement stems from the necessity for you to maintain sufficient insurance coverage to address losses of this nature.
13.4.2. the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
13.4.3. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
13.4.3.1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
13.4.3.2. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
13.5. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. Any optional excursions or activities booked during your holiday to India do not form part of our contract as these are all arranged for you directly by the suppliers concerned – please see paragraph 15 Optional excursions and activities below. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
13.6. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your tour involves and may be lower than or different to those applicable in the UK. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
13.7. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description:
13.7.1. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or;
13.7.2. relate to any business;
13.7.3. indirect or consequential loss of any kind
13.8. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in paragraph 6. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
13.9. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you all support where possible. Please note that the persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday will be given all possible help. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
14. Optional excursions and activities
14.1. We and our tour leaders may furnish you with details (prior to departure or during your vacation) regarding optional activities and excursions that are separate from your pre-booked holiday arrangements, available in the vicinity you are exploring. We bear no responsibility for any such activities or excursions that are not organised, supervised, or controlled by us in any manner. These are facilitated by local operators or other providers entirely independent of us, and they may or may not have their own public liability insurance. They do not constitute a part of your agreement with us, even when we recommend specific operators/providers or assist you in making reservations for these activities or excursions. If a tour leader collects payment for or aids in booking any such activity or excursion on your behalf, we and the tour leader serve merely as booking agents for the local operator/provider, with whom you will enter into a contract. The terms and conditions of the local operator/provider will be applicable. We disclaim any liability under any circumstances related to such activities or excursions, and the liability acceptance outlined in Clause 14 of our terms & conditions does not extend to them.
14.2. We cannot assure the availability or adherence to advertised services of any optional activity or excursion mentioned in our brochure, website, or other materials during your holiday. These services are not included in our contract and are beyond our control, hence may not be accessible for various reasons. Any prices provided in advance are approximate. We will not be held responsible if you are unable to book any such activity or excursion for any reason, or if the activity or excursion does not proceed as advertised.
15. Prompt Assistance
During your package tour, if you encounter any difficulty, we will promptly provide you with appropriate assistance. This includes offering information on health services, local authorities, consular aid, as well as aiding with distance communication and alternative travel arrangements. However, if the assistance you require is not due to any failure on our part, our employees, or subcontractors, we will not be responsible for the costs of any alternative travel arrangements or other assistance needed. Any supplier, airline, or transport provider may offer refreshments, accommodation, or assistance, and you should directly contact them for reimbursement. Unless prior authorization is obtained from us before arranging your own travel, we will not be liable for any costs incurred. Additionally, we reserve the right to charge a fee for our assistance if the difficulty arises intentionally or due to negligence on your part or that of your party.
16. Website / Advertising material accuracy
16.1. The information provided on our website and in our advertising materials is believed to be accurate to the best of our knowledge at the time of printing or publication. Nonetheless, occasional errors may occur, and information may be subject to change. Therefore, it is imperative that you verify all details of your selected tour, including the price, with us at the time of booking.
17. Foreign, Commonwealth and Development Office Advice
17.1. It is your responsibility to stay informed about the safety advice provided by the Foreign, Commonwealth, and Development Office (FCDO) concerning the countries and regions you plan to visit, and to act accordingly based on their recommendations. The FCDO's advice to avoid or depart from a specific country may be considered Force Majeure (refer to clause 13).
Please ensure that you have read and understood all the information in our booking pack, and/or the website, regarding the style of our tours, and other travel information.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Privacy Policy
This privacy policy sets out how Nomad Bikers uses and protects any information that you give Nomad Bikers when you use this website. Nomad Bikers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nomad Bikers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2017.
Disclaimer
The information contained in this website NomadBikers.com is for general information purposes only. The information is provided by Nomad Bikers and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Nomad Bikers. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Nomad Bikers takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
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